OPEN STUDIOs for students:

Open studio hours are Thursday-Sunday 12-5pm. The studio closes at 5pm. You are expected to be cleaned up and ready to leave by that time. We suggest starting the clean up process by 4:30pm to make sure you are done by 5pm. Open Studios are monitored by BHCS but uninstructed. Studio monitors can offer basic advice, answer questions and make sure you’re using all equipment and materials safely. If you need a full demo on a skill or technique, please ask your teacher during your class time. You are responsible for cleaning up after yourself. Please do your part to keep our shared studio clean and healthy. 

Your class registration includes ONE free open studio pass. This can be used at any point during the session while you are taking classes. It can be helpful if you miss a regular class, need extra time to finish a project or want more time to work in general. 

To redeem your free open studio pass:

• Go to the Open Studio for Students page on our website

• Select either “Wheel Use” or “No Wheel Use” depending on whether you will need the use of a wheel for your open studio

• Select your day, follow checkout procedure and enter promo code FREESTUDIO before checkout

After you use your free open studio, additional single open studios can be purchased for $10 per day. 

If you registered for a spot and can’t make it, just email us: West@blackhoundclay.com so we can open the spot for someone else.

INCLEMENT WEATHER:

We will notify you by 2 pm at the latest on the day of your class if we are canceling for weather. We generally cancel when the School District of Philadelphia does, so if they dismiss early or are closed entirely, we will cancel class. In the case of a weather cancellation, we will add an extra class onto the end of the session to make up the date missed.

INSTALLMENT PAYMENT PLANS:

If you selected an installment payment plan when checking out, you will pay a 1/3 deposit upon registration for class. The 2nd and 3rd payment will be deducted using your credit card on file (please see class descriptions for the payment schedule for that semester). Class must be paid in full to attend.

REFUND POLICIES:

Last-minute cancellations in classes are difficult to fill - please double check your schedule before committing to a class. Because of this, we cannot offer refunds 7 days or less in advance of the semester starting. There will be no exceptions granted so please plan accordingly. Please request your refund via email at West@blackhoundclay.com.

Refunds for classes requested before the above 7 day window are subject to a 10% administrative fee.

If you need to miss a class we encourage you to use your free Open Studio pass to make up the work time. Attending a different night of class to make up for the class you missed is not permitted. If withdrawing from a class due to an injury or illness, prorated refunds will be issued.

Please email West@blackhoundclay.com with additional questions or concerns!